If you forget your password, no problem! Just click on 'Forgot Password' on the login page. Follow the instructions sent to your email to reset it and access your account again.

We only accept payments in UAE Dirhams right now. You can pay with your Debit or Credit card if you're in the UAE. For international payments, make sure your payment method is compatible.

Regrettably, ticket purchases are non-refundable. For technical concerns, reach out to our customer service at support@luckyshop.app.

If you find an error in your ticket before the draw, contact our customer care between Monday - Friday (9.00 AM - 6.00 PM) at +971 4 576 3385 or email support@luckyshop.app within 24 hours of purchase for correction.

Yes, indeed. Participants from all locations can join Luckyshop

Yes, you need to be of legal age in the UAE or your specific location to purchase a ticket.

The full list of winners will be updated and available on our website and social media channels.

If you receive a call from someone claiming to represent Lucky Shop and asking for credit card or personal details, please be cautious. Lucky Shop and its affiliates never request such information. Do not share it, and report any such requests to us immediately at +971 4 576 3385 or via email at support@luckyshop.app for your security.

The selection of winners in Lucky Shop draws is conducted through a transparent and random process, usually employing a certified random number generator. Our commitment is to ensure fairness and impartiality in the selection process.

In the event of a win, you'll be notified via the contact details you provided during ticket purchase. You'll then receive guidance on how to claim your prize.

Winners usually have a designated timeframe within which they must claim their prize. You can find this information in the notification sent to you upon winning.

Lucky Shop operates as an independent lottery organization and has no affiliations with other lotteries or organizations. We function independently, adhering to our own set of guidelines and rules.

Stay connected by following our official social media channels and regularly visiting our website.

We prioritize fairness and transparency with rigorous security measures, including third-party audits and adherence to industry standards.

No, participation in Lucky Shop draws is limited to individuals who have reached the legal age in the UAE or their respective location.